Sekretesspolicy | Mika Marin Sthlm

All Our Terms

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Terms and conditions for using this website

Welcome to Mika Marin Sthlm's website!
These terms and conditions are a legally binding document that outlines the rules for using Mika Marin Sthlm's websites, found at www.mikamarin.net and www.bymika.net. By using and browsing our website, you accept these terms in full. This agreement applies as soon as you use Mika Marin Sthlm's website.

Do not continue to use Mika Marin Sthlm’s website if you do not accept and comply with all the terms stated on this page.
By continuing to browse our website and thereby accepting these terms, you also agree to our Privacy Policy and our Cookie Policy.

Intellectual Property Rights
Unless otherwise stated, Mika Marin Sthlm or its licensors own the intellectual property rights for all material on this website, excluding third-party advertising material. All intellectual property rights are reserved by Mika Marin Sthlm, unless otherwise specified. You may use the material on our website for your own personal use, subject to the restrictions set in these terms.

Restrictions regarding material on Mika Marin Sthlm’s website
Without written permission from Mika Marin Sthlm, you may not:

Publish material from Mika Marin Sthlm’s website under your own name
Sell, rent, or sublicense any material from the website
Reproduce, copy, or replicate content from the website
Copy parts or entire sections even if you reference our website

Resellers
Parts of this website allow resellers of Mika Marin Sthlm’s products to post and exchange opinions and information. Mika Marin Sthlm does not filter, edit, publish, or review comments before they appear on the website. Comments do not reflect the opinions of Mika Stockholm or its affiliates, but only those of the person posting them. To the extent permitted by applicable laws, Mika Marin Sthlm is not liable for comments or any damages or expenses resulting from their use, appearance, or publication. However, Mika Marin Sthlm reserves the right to monitor all comments and remove or edit those deemed inappropriate, offensive, or in violation of these terms.

You warrant and agree that:

You have the right to post the comments and have all necessary licenses and consents
The comments do not infringe on any intellectual property rights, including copyrights, patents, or trademarks
The comments do not contain defamatory, offensive, obscene, unlawful, or privacy-invading material
The comments will not be used for soliciting or promoting commercial activities or illegal operations

You hereby grant Mika Marin Sthlm a non-exclusive license to use, reproduce, edit, and authorize others to do the same with your comments in any media.

Linking to our content
You may link to our website and subpages without prior written permission as long as your intent is not to damage Mika Marin Sthlm’s reputation or cause financial harm. Linking is allowed under the following conditions:

The link must not be misleading or suggest scientific advice
The surrounding content must not imply sponsorship or endorsement of the linking party or their products/services
The link must fit within the linking site’s context
The link must not appear alongside content that discredits or harms Mika Marin Sthlm’s reputation or causes financial loss

Ordering Products
Orders made through Mika Marin Sthlm’s webshop are subject to specific purchase terms listed on the webshop page.

Booking and Cancellations
Bookings and cancellations (including no-show fees) are handled by our partner, Bokadirekt AB. Bookings are made via the Bokadirekt platform and are subject to specific terms outlined there. Bookings made by phone or otherwise are also subject to these rules. It is the customer's responsibility to be informed of these terms.

Reviews
If you choose to leave a review of any service or product, you agree to provide an honest, subjective review, regardless of the platform used. If you experience any issues, please contact us first so we can resolve it. If you are happy with our services or products, feel free to share your experience.

Acceptable Use of Our Website
You may not use the website in any way that causes or may cause damage or impairs access to the site. You must not use the website for any illegal, fraudulent, or harmful purpose or activity. You agree not to use the website to store, transmit, publish, or distribute spyware, viruses, trojans, worms, keyloggers, rootkits, adware, or similar software. Automated data collection activities such as scraping, mining, or harvesting are not permitted. You may not publish or distribute any commercial communications.

Restricted Access
Access to certain areas of the website is restricted to resellers or associated members of Mika Marin Sthlm. We reserve the right to restrict access at our discretion. Login credentials must be kept confidential. Mika Marin Sthlm may disable your access without notice or explanation.

Payments and Financial Transactions
All payments and transactions on this website are handled by external operators such as PayPal, Klarna, Bokio, or Bokadirekt and are subject to their own terms and conditions.

Website Availability
This website and its content are provided “as is” without any warranties. We do not guarantee permanent availability or completeness, accuracy, or reliability of the information. Nothing on this website constitutes medical advice.

Disclaimer of Liability
Mika Marin Sthlm is not liable for any direct or indirect losses, loss of goodwill, or data corruption resulting from the use of this website. These limitations apply even if the possibility of such loss was known. Nothing in this disclaimer excludes mandatory legal guarantees.

If any part of these terms is deemed illegal or unenforceable by a Swedish court, that part shall cease to apply. The rest of the terms remain in full effect.

Updates to Terms
We update these terms occasionally, and we ask you to review them each time you visit our website. Last updated: 2023-08-04.

Bokning

Booking & Cancellation

These booking rules and conditions apply regardless of whether the booking was made on Bokadirekt.se, by phone, or on-site. All treatments at our clinic—except massage, foot care, and makeup—require the client to be at least 18 years of age. Some treatments may be performed on individuals aged 16 or older with a legal guardian personally present at the first session and with written consent thereafter. If unsure, please contact us for more information.

CANCELLATION POLICY

You can reschedule or cancel your appointment free of charge up to 24 hours before the scheduled start time. Your booking becomes binding 24 hours before your appointment. Cancellations up to 24 hours before can be made on Bokadirekt.se using the cancellation code in your confirmation email. Alternatively, cancellations or rescheduling can be made by phone at 0760 53 68 33, provided the call is answered. A voicemail is not considered a valid cancellation. When fewer than 24 hours remain before your appointment, changes can only be made by phone. A late cancellation fee may apply (see below).

LATENESS & USED TIME

Please avoid arriving late. Your appointment is considered used 15 minutes after the scheduled start if we have not heard from you. If our schedule is full, we cannot guarantee the treatment can still be carried out if you are significantly late. Please inform us as soon as possible. Failure to do so may result in your time being given to a drop-in client and a no-show fee may be charged (see next section).

LATE CANCELLATION & NO-SHOW FEES

Late cancellations (less than 24 hours in advance) are invoiced via email by Bokadirekt for 50% of the treatment cost.
No-shows (missed appointments without cancellation) are charged 100% of the booking value.
Unused free consultations, trials, and other free bookings are charged a 500 SEK fee.
An invoice fee applies.
Unpaid invoices may be forwarded to collections or the Swedish Enforcement Authority (Kronofogden).
You cannot make a new booking until the invoice is paid.

WHY DO WE CHARGE FOR NO-SHOWS AND LATE CANCELLATIONS?
When you book an appointment, you reserve both a treatment room and a staff member’s time. A no-show results not only in lost income but also wasted staff wages and a missed opportunity to book another client. The fee helps cover part of this loss.

RESCHEDULING DUE TO ILLNESS

Late rescheduling due to acute illness is not charged if you notify us in time, no later than the morning of the appointment day.
However, cancellations (not rescheduling) are still treated as late cancellations, regardless of illness.
If a booking is rescheduled due to illness and later canceled, it is treated as a no-show with the applicable fee.

RESCHEDULING OR CANCELLATION BY US

If your therapist becomes unexpectedly unavailable (e.g., due to illness), we will first attempt to reassign your appointment to another therapist. If this is not possible, we will contact you as soon as we become aware of the issue to arrange a new time.
No fees apply to these changes, but no discounts or compensation are provided either.

We reserve the right to cancel your booking entirely if you have an outstanding unpaid invoice or are otherwise no longer welcome at our clinic. You will be informed in such cases.

INFORMATION FROM US

By accepting these terms, you agree that we may occasionally contact you with information we believe may interest you.
You can unsubscribe at any time via the link included in every message.

GDPR & PERSONAL DATA POLICY

Your personal data is stored using modern IT systems with high confidentiality.
We never share your data with third parties or transfer it outside the EU unless legally required or ordered by a court or authority.

According to the EU Data Protection Directive 95/46/EC (GDPR), you have the right to request access to your registered data once per year and to request correction or deletion at any time. We will take action as allowed under applicable laws. The information we have was provided by you, usually during booking or registration. We store this data to deliver our services and to send you relevant news or updates. Your data is retained only as long as necessary to fulfill our services or to meet legal obligations.

THANK YOU FOR YOUR TRUST!

We look forward to seeing you and warmly welcome you to Mika Marin Stockholm.
If you have any questions about your booking or our policies, please don’t hesitate to contact us.

UPDATES

These terms were last updated on 2022-03-08.

Sekretesspolicy

Privacy policy & Cookies

0. About This Policy

We care about your personal privacy and aim to be as transparent as possible regarding how your personal data is handled. We provide information about your rights to access, update, and delete your stored personal data.

By using our services, you entrust us with your data. This privacy policy outlines what data we collect, why we collect it, and how it may be used. All data collection is conducted in accordance with the EU General Data Protection Regulation (GDPR).

1. Information We Collect

By collecting information, we can improve our services for all users. We collect both the data you provide and data we receive when you use our services.

1.1 Information You Provide

You do not need an account to use our services or purchase our products. However, when you contact us via our contact form or purchase products on our website, we may request personal information such as your email address, phone number, billing address, delivery address, date of birth, or company registration number.

1.2 Information We Receive When You Use Our Services

We may automatically collect information about which services you use, how you use them, what products you purchase, and purchase amounts. We use Google Analytics to collect visitor statistics, which means data is stored on Google’s servers.

1.2.1 Device Information

We receive details about the specific device you use, including hardware model, operating system version, unique device ID, and mobile network info.

1.2.2 Log Information

When you use our services or view content we provide, certain data is automatically saved in server logs, such as:

How you used our service (e.g. search queries)
IP address
Device events like crashes, system activity, hardware settings, browser type, language, date/time of request, and referring URL
Cookies identifying your browser

1.2.3 Location Information

We may collect and process location data based on IP address, GPS, and sensor data (e.g. nearby Wi-Fi networks or mobile towers).

1.2.4 Local Storage

We may store data locally on your device using browser storage (including HTML5) and app caches.

1.2.5 Cookies and Similar Technologies

We and our business partners use various technologies to collect and store information when you use our services. This may include cookies or similar technologies to identify your browser or device. You can control cookie settings in your browser or device preferences.

2. How We Use the Information

The information we collect is used to provide, maintain, protect, and improve our services, to develop new services, and to protect Mika Marin Sthlm and its users.

We may use your name, email address, or public profile to identify you in reviews or user interactions.

When you contact us, we store your messages to help resolve any issues. We may use your email address to inform you about our services, including updates or changes.

We use cookies and pixel tags to enhance user experience and overall website quality. One such tool is Google Analytics.

If we intend to use your data for purposes other than described here, we will first request your consent.

3. Transparency and Choice

We want to be clear about what information we collect so you can make informed decisions. You can:

Choose whether your name/email is visible in reviews (not applicable to Facebook, which follows its own rules)
Request access to your stored data
Disable cookies through browser settings
Delete stored cookies via browser settings (note: this may reduce site performance)

4. Information You Share with Us

Some services allow you to share content with others. Please remember that publicly shared content may be indexed by Google and other search engines. You can manage how and what you share in our services.

5. Accessing and Updating Personal Data

If the information we hold about you is incorrect, we can update or delete it upon request—unless we are required to keep it for legal or business reasons. When you request deletion, it may take time for all copies to be fully removed from our active systems, though some data may remain in backups.

6. Sharing of Information

We do not share personal data with companies, organizations, or individuals outside of Mika Marin Sthlm or its partners unless required by legal authorities such as the police or tax agency. Even then, we require a justification and make individual assessments.

6.1 Your Consent

We do not share personal data outside of Mika Marin Sthlm or its partners without your active consent, in accordance with EU regulations.

6.2 External Processing

We may share data with trusted partners and individuals who process it on our behalf under strict confidentiality and security guidelines.

6.3 Legal Reasons

We may share data if we believe in good faith that access, use, preservation, or disclosure is reasonably necessary to:

Comply with laws or legal processes
Enforce our terms of service, including investigation of violations
Detect, prevent, or resolve fraud, security, or technical issues
Protect our rights, users, property, or public safety

We may also share anonymized data (not linked to any specific individual) publicly or with partners to show usage trends.

If Mika Marin Sthlm is involved in a merger, acquisition, or sale, we will ensure the confidentiality of your data and inform affected users before any transfer.

7. Data Security

We actively work to protect our users and their information from unauthorized access, alteration, or destruction by:

Encrypting many services using SSL
Regularly reviewing our data collection, storage, and handling procedures
Limiting data access to authorized employees, contractors, and agents under strict confidentiality agreements

8. Changes to This Policy

We may update this privacy policy occasionally. All changes will be posted on this page. We recommend reviewing this policy each time you use our services. For major changes, we may issue more prominent notifications (e.g., via email).

Köp

Web shop Terms

1. General Terms

Mika Marin Sthlm adheres to the Swedish Consumer Sales Act and the Distance and Doorstep Sales Act as our general terms for purchases. To place an order with us, you must be over 18 years of age.

2. Orders

Orders for Mika Marin Sthlm products can be made through our website. An order is considered confirmed once payment has been approved. The order becomes binding on our part after payment is received. Mika Marin Sthlm reserves the right to decline any purchase without specific justification and will notify the customer if an order is cancelled. All confirmed orders are considered binding for the customer. If you placed an order by mistake and paid for it, please contact us immediately. Right of withdrawal does not apply to custom-made, specially produced, or personalized items, or for purchases of second-hand goods.

3. Prices

All prices include Swedish VAT (currently 25%) and are stated in SEK. Mika Marin Sthlm reserves the right to adjust prices due to VAT changes or other cost increases beyond our control. Shipping fees may apply and will be specified at checkout.

4. Payment

We accept most credit cards as well as PayPal and Klarna. Card payments are processed through a secure encrypted connection via a third-party provider.

5. Delivery

Products are normally shipped from our location in Sundbyberg. Delivery time is approximately one week, though delays may occur. If there is a significant delay, we will notify you as soon as we are aware of it. All shipments are sent via Postnord and include tracking. You will receive a tracking number. Postnord will deliver the parcel to your home or nearest service point and notify you upon arrival. In the event of an unreasonable delay, you will be given the choice to wait for the product to return to stock or receive a refund.

6. Cancelling Due to Significant Delivery Delay

If a delay occurs that exceeds what is reasonably acceptable, we will contact you. We will do our best to fulfill your order, but you have the right to cancel the order due to major delays. If you cancel, we will refund all costs paid. If we become unable to fulfill your order (e.g., if our suppliers fail us), the purchase will be automatically cancelled and refunded to the card you used. We disclaim liability for any further compensation in such cases.

7. Shipping and Shipping Guarantee

We currently use Postnord as our carrier. Shipping fees may apply and include delivery to your mailbox or nearest pickup point. All parcels are insured and trackable.

8. Right of Withdrawal

You always have the statutory 14-day right of withdrawal without providing a reason. To use this right, the product must be returned unopened, sealed, and in original packaging. Mika Marin Sthlm reserves the right to refuse returns if anything is missing (e.g., instruction manual, seal). The customer bears the return cost. Returns sent COD or with postage due will not be accepted or refunded. Return shipping costs are not refunded. Contact us before sending the product back. Once received and approved, the product cost (excluding shipping) will be refunded to your card.

9. Complaints

We follow the Consumer Sales Act in case of complaints. We will replace defective or damaged products at no extra cost. If a package shows visible damage, do not accept it. File a complaint with Postnord at the pickup point and request a return to us. Write the reason for the return on the package and notify us.

10. Unclaimed Packages

Please note that pickup times have been shortened to 7 or 10 days. Unclaimed packages will not be refunded.

11. Special Terms for Second-Hand Items

For used items (e.g., wigs), no returns or open purchases are accepted. The item is sold “as-is” under Swedish law, and you waive your right to return it. The statutory 14-day withdrawal still applies, and you may cancel the purchase. If a wig is damaged during transport and the shipping company does not cover the damage, we may offer a replacement. Used items are not sent on approval or for home trials. Orders must be paid in full to reserve the item. Adding an item to your cart does not reserve it. Wig rentals are subject to a separate agreement.

12. Returns

Returns without a valid complaint must be unopened and sealed in the original packaging. The customer is responsible for return shipping. Shipments with postage due or COD will not be accepted. If anything is missing (e.g., user manual), the return will not be approved. Refunds are processed after the return is approved. See section 8 and the separate Return Policy.

13. Personal Data Processing

By registering or placing an order, you consent to us storing and using your personal data to fulfill your order and provide the expected service. We store your name, contact details, personal ID number (if provided), and order history. You have the right to request your registered data once a year, and to have it corrected or erased. To do so, contact us and we will anonymize your data in our system. Purchase records must be retained for 7 years under Swedish law. By providing your personal data, you consent to future communication from us with relevant information. All data is handled in accordance with the EU GDPR directive.

14. Disclaimer

Mika Marin Sthlm is not liable for errors in content or pricing on our website or social media.

15. Disputes

Any disputes related to this agreement and all online purchases will be handled by Solna District Court (civil cases).

16. Updates to Terms

We may update these terms periodically. Always ensure you are aware of the most recent version.
Last updated: 2023-03-07

Retur

Right of Withdrawal, Complaints & Return

Mika Marin Stockholm adheres to current Swedish legislation (the Consumer Sales Act and the Distance Selling Act) in all return handling.

RIGHT OF WITHDRAWAL

If you wish to cancel your order, you may exercise your statutory right of withdrawal within 14 days of receiving your order. To do so, you must return the product in unchanged condition, unopened, and unused. The customer is responsible for return shipping costs.

Please note:

Returns sent COD (Cash on Delivery) or with any shipping charges billed to Mika Marin Stockholm will not be accepted and will be returned to you. This voids your right of withdrawal.
You must include your order details in the return package so we can identify your order. Returns without order information will not be refunded.

Return address:
Mika Marin Stockholm
c/o Tan Express
Tulegatan 9
172 78 Sundbyberg
Sweden

Once your return is approved, we will refund the full order amount excluding shipping costs to the credit card used for payment. Refunds are processed within five banking days from receipt and approval of the return. Please note that we use third-party payment processors and are not responsible for any delays caused by them.

COMPLAINTS – DAMAGED IN TRANSIT

If your item is damaged during shipping, you must file a complaint directly with Postnord.
If the damage is visible at the pickup location, do not accept the parcel. File a complaint on-site instead.
If you notice the damage after pickup, you can file a complaint with Postnord via email, Facebook, or Twitter. Visit their website for more details. Compensation for transport damage is the responsibility of the carrier, not Mika Marin Stockholm.

COMPLAINTS – UNDELIVERED ITEMS

Please contact us directly at mika_marin@hotmail.com.

COMPLAINTS – PRODUCT ISSUE

If the product received does not match your order, you may file a complaint by email only.
Clearly state what you believe contradicts the product description on our website.
Note: Products for intimate bleaching require several weeks of consistent use to deliver visible results, as outlined in our usage instructions.

Email your complaint to: mika_marin@hotmail.com

Once received, we will process your complaint and reply by email with return instructions (if applicable).
Returns must meet the same conditions mentioned above.
Return address:
Mika Marin Stockholm
c/o Tan Express
Tulegatan 9
172 78 Sundbyberg
Sweden

You are responsible for return shipping. Returns sent COD or with shipping costs billed to us will not be accepted, and the right to a refund will be forfeited.

PROCESSING & REFUNDS

Once a return is approved, we will refund the value of the returned product(s), excluding shipping costs, to the original payment card. Refunds are processed within five banking days of approval. We are not responsible for delays caused by third-party payment processors.

DISPUTES

Any disputes arising from a complaint or return will be handled by Solna District Court (Solna Tingsrätt) in Sweden.

Resten

Code of Ethics

We shall always comply with Swedish and international laws, regulations, official decisions, and applicable standards when performing treatments, with special attention to hygiene regulations. In cases where we are a leading provider or educator in the field, we must be particularly vigilant in ensuring that all applicable rules, guidelines, and recommendations are strictly followed.

We are committed to providing our clients with the highest level of service and support. Our behavior must always reflect a high degree of professionalism—both in conduct and appearance. We shall not engage in any actions, whether during working hours or in our private lives, that conflict with our ethical and moral values as practitioners or that could harm the reputation or credibility of the salon.

In our marketing and customer communications, we will avoid misleading words or claims. We operate strictly within the bounds of our own expertise and shall never exaggerate the effects of any equipment, products, or services. Instead, we provide clients with an honest and realistic view of the expected results.

To ensure clear identification, the name and title of the practitioner shall always be clearly stated in all communication with clients.

We shall not make medical diagnoses, perform treatments, or offer services that require qualifications outside our professional scope. However, we will always assess whether a client is currently receiving or in need of medical care, has any contraindications, or presents unclear conditions before initiating treatment. In case of uncertainty, we will ask the client to consult a physician to ensure the treatment is safe for them.

We document all treatments performed and manage these records in accordance with current data protection and privacy legislation. We uphold strict confidentiality regarding client matters. This confidentiality may only be waived by the client, for example, if they choose to publish a public review.

Upon request, we will present our certificates and credentials. Additionally, we commit to keeping our knowledge up to date and will participate in continuing education when necessary.

We take full responsibility for our treatments and products. In the event of a treatment error, we are always available to correct any mistakes made. If an authorized body determines that a mistake warrants compensation, it will be provided to the client without conditions, counterclaims, or delay—either by the salon or through its insurance provider. An exception is made for certain non-accredited treatments, in which case the client is informed prior to treatment of the lack of insurance coverage and signs a waiver after a reflection period. Even in such cases, we will do our utmost to repair any damage caused.

These ethical guidelines were last updated on September 13, 2023.

ovr

Special Agreements and Contracts

Mika Marin Sthlm applies specific documents, contracts, and agreements tailored to different purposes and situations.

These may include, but are not limited to:

Reseller Agreement for wigs and hairpieces at Mika Marin 2nd Hand Wig Shop
Rental Agreement for wig and hairpiece rentals at Mika Marin 2nd Hand Wig Shop
Reseller Agreement for Mika Marin Cosmetics
Franchise Agreement for Mika Marin Group
Waiver of Liability for certain treatments at Mika Marin Sthlm
Study and Certification Agreement for training programs at Mika Marin Intimate Academy
Internship and Employment Contracts across all associated companies
Confidentiality Agreements for employment or representation within all associated companies
Alcohol and Drug Policy applicable to employment or representation within all associated companies

Please contact us for access to other contracts and agreements.